Shipping Methods&Shipping Rate：

We provide Standard Shipping to most countries, and Express Shipping services are still gradually opening up. At present, we only provide Express shipping to a few countries or regions.

We have three shipping methods that you can select when you place the order:

1. Free Shipping: Estimated shipping time 15-35 business days on orders of US $79+.
2. Standard Shipping: Estimated shipping time 15-35 business days with flat rate charge of US $10;

 

Delivery Times:

The total time you received your order, including order processing time and shipping time.

Usually each order will be processed within 1-2 business days.

The delivery time depends on the delivery address and the shipping method you select when you place the order. The time between when your order has been shipped and delivered to you, it takes 15-35 business days at most times.

If you have ordered multiple products in one order, you may receive a few separate shipments, the delivery time may also differ.

In addition, the processing time of the order is also affected by the product inventory.

In stock: all orders will be packaged and shipped within 1-2 business days, and then the package will be arrived in about 15-35 business days.

Out of stock: the replenishment will be completed in about 20  days（We usually display the return time of products above the "Add to cart" button） and the delivery will be arranged for you as soon as possible. When the products are shipped, the package will be arrived in about 15-35 business days.

Note:

1. After the products are shipped, we will send you an email related to the delivery, and attach the logistics tracking information of this order in the email. You can check where your order has arrived according to this information.
2. Please be sure to check your email information to prevent it from being thrown into the garbage bin.
3. Shipping time refers to the estimated delivery time after the order is shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.

 

Countries/regions we do not ship to：

Albania, Algeria, Andorra, Angola, Antigua & Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Benin, Bermuda, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Caribbean Netherlands, Chile, China, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Côte d’Ivoire, Djibouti, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Eswatini, Ethiopia, Falkland Islands, French Guiana, French Polynesia, French Southern Territories, Gabon, Georgia, Ghana, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Hong Kong SAR, Iceland, India, Iraq, Jamaica, Jersey, Kazakhstan, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Macao SAR, Madagascar, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Nauru, New Caledonia, Nicaragua, Niger, Nigeria, Pakistan, Palestinian Territories, Papua New Guinea, Peru (1 of 26 regions), Pitcairn Islands, Réunion, San Marino, São Tomé & Príncipe, Senegal, Serbia, Sierra Leone, Solomon Islands, South Africa (1 of 9 provinces), South Georgia & South Sandwich Islands, St. Barthélemy, St. Helena, St. Lucia, Suriname, Svalbard & Jan Mayen, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turks & Caicos Islands, U.S. Outlying Islands, Uganda, Ukraine, United States (1 of 62 states), Uruguay, Uzbekistan, Zambia, Zimbabwe

 

How to view my order logistics status?

1. By our email

After successfully paying and placing the order, you will receive a confirmation email, which will contain all the products you purchased this time; After the order is shipped, you will receive another email, which will contain the logistics tracking information of your package.

Some orders may not be able to successfully display the order logistics information due to a short time. Please do not worry. This does not mean that your package has not been shipped. Please wait patiently for a period of time and you will get the logistics information according to the logistics tracking information.

2. By self-service query

You can click here to check your Order Status at any time,

#Email: the email address you filled in when you created the order

#Order number:after successful payment, you will receive an order confirmation email where you can catch your current order number.

#Tracking Number:after shipment, you will receive a shipping confirm email where you can catch your order tracking number.

3. By our customer service team

If the above inquiry methods cannot solve your questions, you can get help through the following contact information. We welcome your consultation at any time.

Contact information: afservice@koyye.com

Need More Help:

If you have any questions, please contact us. Email to: afservice@koyye.com