SHIPPING RATE & METHODS
Free Shipping Over $79 worldwide - You don't have to pay to ship for most items at koyye.com.
The delivery time always depends on the delivery address and the shipping method you select when you place the order. The time between when your order has been shipped and delivered to you. It takes 15-35 days at most times.
The total time is the sum of the processing time and the shipping time:
A: Processing time = The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment. (Note: We are improving the delivery process to make your package more secure, so processing your order may be within 1-2 days.)
B: Shipping time = The time for your item(s) to travel from our warehouse to your destination.
(Note: Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures, or other causes.)
If you have ordered multiple products, you may receive separate shipments, the delivery time may also differ.
Please contact us if the package does not arrive on time, our customer service will get back to you as soon as possible.(firstname.lastname@example.org).
Note: Shipping time refers to the estimated delivery time after the order is shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
30-Day Return & Refund Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Koyye’s warehouse for inspection, the refund process will begin.